Tuesday, February 13, 2007

3 cheers for weather

A storm, or the potential for a storm, has led United Airlines to cancel its 1:30pm flight from Chicago-O'Hare to Toronto-Pearson.

An exciting word-picture like that is usually enough to leave you on the edge of your seat ... so just imagine if I added the information I had a seat on that flight!

Can you imagine the tension??!!

Finding out one of my flights has been cancelled is not the kind of email I like to receive. I like to receive email from friends, especially if I haven't initiated contact. I like to receive email from Ebay, telling me I've won something. I like to receive email from professors, telling me class has been cancelled. But email from an airline telling me my flight has been cancelled? Don't like it.

I called United Airlines. The friendly-ish customer service agent started to put me on another flight, and then suddenly she noticed that the airline had already taken care of that. Instead of leaving Orange County at 6:45am, I'll be leaving at 11:04am. Instead of arriving in Toronto at 4:08pm, I'll be arriving at 8:52pm. And instead of hating the airline for cancelling my flight, I'll be loving the airline for bumping me up to first class at no charge.

I'm sad that I'll get to spend 5 fewer hours with my friends, but I'm happy I'll be sad in a roomier seat. I'm sure they'd be happy for me, too.

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